Name that Vax Fact!

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Across
  1. 2. placed used to capture customer data
  2. 4. Located in ATL and head of this project
  3. 6. required to properly close call
  4. 8. type of rates that apply
  5. 12. verify customer has active service
  6. 13. agents can find job aids here
  7. 14. agents must "___" every PR
  8. 16. number of providers that can be sent to customer
  9. 17. system used by Inktel to track agent time
Down
  1. 1. must be offered on every call
  2. 3. primary way to communicate
  3. 5. must select this to get to PR screen
  4. 7. PR
  5. 9. AmazonWorkSpaces
  6. 10. assist with non-English speaking callers
  7. 11. code in Genesys to indicate lunch time
  8. 15. location to go on queue