PRE- ACTIVITY FRONT OFFICE OPERATIONS

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Across
  1. 4. – Electronic room access device
  2. 7. – Guest’s account record
  3. 10. – Handles guest payments
  4. 11. – Procedure when a guest leaves the hotel
  5. 12. – Staff who assists guests with luggage
  6. 14. – Guest who fails to arrive with a reservation
  7. 16. – Scheduled work period of staff
  8. 17. – Public area near the front desk
  9. 18. – Ensures guest safety
  10. 20. – Service that provides guest assistance
  11. 22. – Staff who arranges guest services and activities
  12. 23. – Price charged per room
  13. 24. – Telephone service to wake guests
Down
  1. 1. – Main control center of hotel operations
  2. 2. – Person staying at the hotel
  3. 3. – Area where guests first arrive and are welcomed
  4. 5. – Recording guest details
  5. 6. – Department responsible for room cleanliness
  6. 8. – Accepting more reservations than available rooms
  7. 9. – Advance booking of rooms
  8. 10. – Process of registering a guest upon arrival
  9. 13. – Preparation of guest charges
  10. 15. – Assistance provided to guests
  11. 19. – Document required during check-in
  12. 21. – Number of rooms currently in use