Pre-Test Awareness 2014

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Across
  1. 2. An ISO standard is a ____________ agreement containing technical specifications or other precise criteria to be used consistently
  2. 5. Customer Satisfaction is customer’s ________ of the degree to which the customer’s requirements have been fulfilled
  3. 8. One of the benefit of ISO Certification is it Strengthens business ________
  4. 10. Register Document where all non-conformance are identified in the process and opportunities to improve process
  5. 11. _______ Action to eliminate the cause of a potential nonconformity
Down
  1. 1. defines have the overall process flows for the service /Product
  2. 3. Extent to which planned activities are realized and planned results achieved can be termed as _____
  3. 4. 27001 Information Security Management System
  4. 6. Information Security ___ is -An identified occurrence of a system, service or network state indicating a possible breach of information security policy or failure of safeguards, or a previously unknown situation that may be security relevant
  5. 7. Is a systematic approach to managing sensitive company information so that it remains secure
  6. 9. International Organization For Standardization is
  7. 12. 9001 Quality Management System