Pre Travel

4. When placing a caller on hold, we must provide them with a ___ for the hold.
6. We want to offer a ___ statement in the closing to show our appreciation.
8. Acting promptly and without delay ensures our calls are completed with ___.
9. We can keep a caller on hold for no longer than ___ minutes.
13. We should offer during travel protection on every trip that is not eligible for full TPP but departure is ___ or more days from departure.

1. We must leave complete ___ on every booking by including the name of the caller, any pricing we quote and every action we took.
2. A soft recap includes ___ pieces of information from the booking.
3. When answering a call, we want to identify our company as the ____ listed in InContact.
4. We want to avoid transferring a caller unnecessarily to ensure one call ___.
5. We must quote all codeshare flights to earn points under ALG ___.
7. What must we use at least one throughout the call to earn points in TA Experience?
10. If a caller is reporting an issue, we always want to provide them with a ___ statement before diving into the issue.
11. We must ___ on every call where it is appropriate by offering a feature.
12. I will earn a ___ on a QA wuere I am excessively rude or use profanity.