PREPARE GUESTROOMS

2. the term used to describe monetary gifts which a guest may leave for a room attendant.
5. the term used to describe an item that is left unattended for a period of time.
6. this is used by females to wash their private parts after using the washroom.
7. small items offered to guest for their convenience and comfort at no extra cost.
11. a detailed process in which guestrooms are systematically checked for cleanliness and maintenance needs.
13. a special room in the hotel used to host meetings, weddings etc.
14. a portable container for storing and transporting cleaning supplies and typically located at the top of the trolley.
16. a convenient cart used to transport linen and other items needed for cleaning a guestroom.

1. the term used to describe towels/linen folded into various shapes.
3. a special service provided by housekeeping department in which a room attendant enters the guestroom in the early evening to replenish supplies.
4. the term used to describe items which guest leave behind at a hotel.
8. the person responsible for collecting dirty linen from a guest room.
9. a key used in hotels which could store data of the persons who used it to enter a guest room.
10. the process of opening drapes, curtains etc before beginning a cleaning activity.
12. areas areas in the hotel which are open for the public to use without restrictions.
15. a method for contouring a sheet or blanket so that the corners fit neatly on a bed.