Preventing PPC

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Across
  1. 1. One of the CoC categories
  2. 5. We always want to provide this for our clients
  3. 6. Compliance opportunity explaining how payments apply (Two Words)
  4. 8. One of the CoC categories (hint: Customer _______)
  5. 9. One of the CoC categories (hint: Customer ______)
  6. 11. This critical opportunity can cause CM confusion
  7. 13. Compliance opportunity when an account was not closed upon request
Down
  1. 1. Compliance opportunity When APR is not described accurately (hint: it is a reg)
  2. 2. This critical opportunity can cause CM to call again
  3. 3. Compliance opportunity if we discourage a credit line increase (hint: it is a reg)
  4. 4. Compliance opportunity when we do not 'opt out' correctly
  5. 7. One of the CoC categories
  6. 10. We need to use these in First Assist to service our clients
  7. 12. This critical opportunity can cause declines