Principles of Customer Service

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Across
  1. 4. Level of happiness with the service received
  2. 6. Someone who pays for goods or services
  3. 7. Extent and standard of work that the organization promises to customers
  4. 8. Customers who are unhappy when the service or product supplied by an organization fails to meet needs and expectations
  5. 9. Customer beliefs about quality and value
  6. 10. Watch your ______ when speaking to customers
Down
  1. 1. Internal & External
  2. 2. Non-routine customer problems should be _________ to responsible person.
  3. 3. Meeting customer needs and expectations, producing customer satisfaction
  4. 5. Returns, Delivery Errors, incorrect customer records, Delays with Goods