Principles of exceptional customer service

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Across
  1. 3. Remaining calm and tolerant in challenging situations.
  2. 4. Promptly addressing customer needs and concerns.
  3. 8. Fully engaging in the conversation and understanding customer needs.
  4. 9. Possessing a deep understanding of products, services, and policies.
  5. 10. Expressing thanks and appreciation to customers.
  6. 11. Effective exchange of information between customers and service providers.
  7. 13. Being flexible and adjusting service to changing customer demands.
  8. 14. Treating customers with courtesy and consideration.
  9. 15. Understanding and sharing the feelings of customers.
Down
  1. 1. Tailoring services to meet the unique needs of each customer.
  2. 2. Finding solutions to customer issues or challenges.
  3. 5. Paying close attention to customer preferences and requirements.
  4. 6. Conducting oneself with competence, integrity, and courtesy.
  5. 7. Efficiently allocating time to address customer needs.
  6. 12. Delivering high-quality service consistently over time.