Principles of Operations Week 1 & 2

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Across
  1. 7. An operations performance objective focused on meeting customer expectations (Slack, Brandon-Jones and Burgess, 2023)
  2. 8. The main activities that directly deliver value to customers (Slack, Brandon-Jones and Burgess, 2023)
  3. 9. The goods or services produced by an organisation’s operations (Slack, Brandon-Jones and Burgess, 2023)
  4. 11. The ability to deliver products or services on time and as promised (Slack, Brandon-Jones and Burgess, 2023)
  5. 12. FUNCTION: The part of an organisation responsible for creating and delivering goods and services (Slack, Brandon-Jones and Burgess, 2023)
  6. 14. Using the same process each time to reduce variation and improve consistency (Slack, Brandon-Jones and Burgess, 2023)
Down
  1. 1. A simple model showing how inputs are changed into outputs through processes (Slack, Brandon-Jones and Burgess, 2023)
  2. 2. A point in a process where work builds up and slows down the whole operation (Slack, Brandon-Jones and Burgess, 2023)
  3. 3. Business functions such as HR, IT, and finance that help operations work effectively (Slack, Brandon-Jones and Burgess, 2023)
  4. 4. How well an organisation uses its resources to deliver products or services (Slack, Brandon-Jones and Burgess, 2023)
  5. 5. DESIGN: Planning how work should be organised to produce a product or service efficiently (Slack, Brandon-Jones and Burgess, 2023)
  6. 6. When organisations add services to products to increase customer value (Paton et al., 2021)
  7. 10. How quickly a product or service is delivered to the customer (Slack, Brandon-Jones and Burgess, 2023)
  8. 13. Resources such as people, materials, information, and equipment used in operations (Slack, Brandon-Jones and Burgess, 2023)
  9. 15. MANAGEMENT: The activity of planning and organising resources to produce and deliver products and services (Slack, Brandon-Jones and Burgess, 2022)