Priority Assistance

2. Priority Assistance is a ____ service offered to certain customers.
5. Priority Assistance is identified with a special _____ on IPS and GIS.
9. Water-dependent sites can be notified of water ________.
10. Customers or nominated parties fill out a form for Priority Assistance, found on Watercare's _______.
11. A water-dependent site will have a ______ alert loaded on IPS.
13. Priority Assistance offers support to customers with _______________.
17. The best way to connect with any customer, including a Priority Assistance customer, is by _________ to understand their unique situations.
18. A Priority Assistance customer will have a ______ alert loaded on IPS.
19. For visually impaired customers, one of the services offered is a free _______ check.
20. The ____________ team will manage the Priority Assistance emails, and loading these alerts.

1. The colour of the alert on GIS is _______.
3. For hearing impaired customers, support in the form of our online ____ function, is available.
4. Certain Priority Assistance customers can nominate a member of their _____ or a friend, to be authorised on their account.
6. It's important to always update and read _____ on IPS, to gather all information, including customer limitations.
7. For change of _________, the customer should be contacted to find out if the alert should be moved to a new address.
8. Support for customers with long-term health issues, restricted mobility or disability, fall under the _______ conditions category of Priority Assistance.
12. The service ensures we reach our customers in a supportive and ___________ way.
14. Our team will work to let customers know if they've been approved for Priority Assistance within ___ working days.
15. ______ readers read out invoice details for hearing impaired customers.
16. The service includes support for people who are visually and _______ impaired.