Prize time

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Across
  1. 2. Where to look up CCO accounts
  2. 4. Our Director's last name
  3. 7. 1st Core metric
  4. 8. What we need to show to our techs
  5. 10. 2nd Core metric
  6. 12. tool to check phone number ownership
  7. 13. One was to be Warm and Friendly
  8. 14. What we should end all calls with
  9. 15. when you made the interaction easy
Down
  1. 1. Something we should practice every day
  2. 3. where to look for MOCA issues
  3. 4. Where to find answers
  4. 5. Our manager's first name
  5. 6. What we provide to our technicians
  6. 9. Needed when we change a customer's bill
  7. 11. The first 10 minutes of your shift
  8. 13. Tool for all residential issues