Prize time

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Across
  1. 2. What we provide to our technicians
  2. 6. Where to look up CCO accounts
  3. 10. don't need wires for this delivery method
  4. 11. Something we should practice every day
  5. 13. Our Director's last name
  6. 16. Tool for all residential issues
  7. 18. referred to as customer owned devices
  8. 19. the standard for networking over coax
  9. 20. Our manager's first name
Down
  1. 1. What we need to show to our techs
  2. 3. tool to check phone number ownership
  3. 4. if you love streaming, you love this
  4. 5. when you made the interaction easy
  5. 7. One was to be Warm and Friendly
  6. 8. Needed when we change a customer's bill
  7. 9. where to look for MOCA issues
  8. 12. The first 10 minutes of your shift
  9. 13. Where to find answers
  10. 14. What we should end all calls with
  11. 15. 2nd Core metric
  12. 17. 1st Core metric