PROCESS

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Across
  1. 4. The physical or virtual place where customers may have to wait for service.
  2. 5. the average time customers wait to be served.
  3. 6. The salon’s success depends on ________ purchases from satisfied customers.
  4. 8. services offered after a sale, such as maintenance and warranties.
Down
  1. 1. The process of transporting goods from the source to the customer.
  2. 2. Attentiveness and quality of service provided during a transaction.
  3. 3. method that may include cash, cheque, or credit card
  4. 7. refer to methods of delivering or providing service offered to meet customer needs