Assisting the Customer

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Across
  1. 2. Customer opinions about a product or service.
  2. 4. When a customer is happy with their experience.
  3. 6. A statement from a customer about a problem or issue.
  4. 10. Acting quickly to assist or serve a customer.
  5. 11. When a customer brings back an item for a refund or exchange.
  6. 14. A friendly facial expression used to greet customers.
  7. 15. A question asked by a customer seeking information.
Down
  1. 1. Paying close attention to what a customer is saying.
  2. 3. Staying calm when dealing with difficult or slow customers.
  3. 5. Providing help or solutions to customers.
  4. 7. The act of welcoming a customer with a smile or hello.
  5. 8. Encouraging a customer to buy a more expensive item or add-on.
  6. 9. Help provided to a customer to meet their needs.
  7. 12. Understanding and sharing the feelings of a customer.
  8. 13. Treating customers politely and kindly.