Processing Customer Complaints at Officeworkz

123456
Across
  1. 3. Anti-Discrimination, Code of Ethics and The Privacy Act are all types that I should be aware of as an Officeworks employee dealing with complaints
  2. 5. Customers will be contacted within how many days of making a complaint?
  3. 6. The following types of complaints would be categorised as this.Customers who experienced defective products or experienced on-going problems with Officeworkz products or service that has not been resolved or if a customer is wanting to make a formal complaint
Down
  1. 1. All complaint forms should be emailed to the relevant Divisional ________
  2. 2. The following types of complaints would be categorised as this.Customers who experienced sub-standard service in a store or on the phone customers with issues pertaining to being incorrectly charged, if a customer is wanting to make a formal complaint
  3. 4. An important part of handling complaints is being able to demonstrate this type of communication