Product Knowledge

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Across
  1. 2. A digital banking option allowing customers to add their bills to their online profile and send an ACH payment to an established payee.
  2. 3. Security feature that allows customers to remotely pause their debit cards when lost or not being used through an app which can lock and unlock their card from their phone at any time.
  3. 7. A secured form of investment from the federal government that we can redeem (up to 25) in branch, using the proper procedures, and verifying the customer has had a relationship/account with us for at least 6 months.
  4. 8. Allows customers to compile all their subscriptions in one place and tie them to a debit card.
  5. 10. Online access to features like account aggregation, people pay, direct pay and people pay, available for both businesses and consumers.
  6. 11. This remote check deposit option allows customers to capture check images to deposit into their account, saving them a trip to the bank. Item limits on this remote type of deposit include no item greater than $10,000, no more than 10 items in 10 days, and the total amount deposited in this way may not exceed $10,000 within 10 days.
  7. 17. Program for veterans, active duty, reserve, and national guard service members that includes a gift at enrollment, and a $100 credit when you start a direct deposit of a government benefit or payroll, also includes free personal checks, official checks, money orders, overdraft protection, wire transfers, foreign currency orders, and no Fees on ATM transactions.
  8. 19. Secure form of funds that is consider as good as cash, when incoming, funds are immediately available, as this form of payment is drawn directly off the issuing bank.
  9. 20. This specialized savings product is has the lowest opening balance of its kind. It is unique in that while you cannot withdrawal prior to the maturity date without penalties, you can deposit throughout the term.
  10. 21. Program for first responders that includes a gift at enrollment, and a $100 credit when you start a direct deposit of a government benefit or payroll, also includes free personal checks, official checks, money orders, overdraft protection, wire transfers and foreign currency orders. Lending perks of this first responder program includes; A refund on the yearly WSB HELOC fee, $500 credit when you obtain a first mortgage on your home through WSB and set up autopay.
  11. 22. this is considered a hybrid checking account and is designed for businesses with higher balances and higher volumes. Transaction limits are 150 total debits and deposit items per month before a 0.30/item fee is assessed. To avoid the $15 minimum balance fee in this business account, customer must maintain a daily balance of $200 or an average daily balance of $500. This account earns tiered interest.
  12. 24. Program designed for business customers with more than 50 employees. Enrolling in this program is a no cost way for businesses to offer their employees up to $1000 in additional benefits.
  13. 25. Referred to when a customer links external accounts into our digital banking platform to see accounts from multiple institutions in a single location.
  14. 27. A secure way to externally transfer large amounts of money, commonly used in property purchases and large business deals, we (in branch) fill out paperwork and turn them over to deposit servicing for processing. We need very specific information to initiate one of these; other than our information and that of our customer we also need: the beneficiary’s name, address and account number, as well as the receiving bank name, address, and routing number. Other information may be required under specific circumstances.
  15. 28. Promotion that offers an increased interest rate at opening when paired with another account, the promotional interest rate lasts for 12 months after account opening. This account requires a minimum balance of $10,000 to avoid fees. When the initial term of this promotion expires after one year, a customer can upgrade to the new promotional rate if they bring in $10,000 of new money (funds that are not already housed with WSB).
  16. 30. Checking account designed for small businesses and sole proprietors with relatively low volume and mid to high balances. This is a non interest bearing account with a limit of 300 total debit and deposit items per month before a 0.30/item fee is assessed. To avoid the $20 minimum balance fee in this business account, customer must maintain a daily balance of $2500or an average daily balance of $5000 or have a business loan of at least $250,000.00.
  17. 32. The standard consumer non rewards card with an extended low introductory rate that can be used to pay down other high interest debt. Our current offer is 0% for 15months.
  18. 33. If there have been no customer initiated transactions on an account for 60 days, it is considered this.
  19. 34. A checking, savings or money market that has been inactive for 24months is considered this. When this happens a notice is sent to the customer via mail. A customer cannot transact on an account with this status. This status can be removed when WSB receives a signed notice from the customer. A copy of this notice can be found in onbase/customer notices that can be printed in branch for customers to sign.
  20. 35. A specially made savings account for minors, in which parents, grandparents, relatives or other guardians act as a custodian and deposit funds for the child and make withdrawals for their benefit. Considered a minors gifting account, we cannot deposit payroll checks into this account, rather that situation usually presents an opportunity to discuss the student checking.
  21. 36. Service available to eligible business customers offering them additional point of sale options for their customers, including the ability to accept debit and credit card payments. One aspect of this service is working with businesses that have a high volume of checks and setting them up with their own scanning system or integrating with existing systems they may already have.
  22. 37. Interest bearing transaction account often paired with our programs, comes with first box of personal checks free and free official checks all the time, designed for higher balances. A $25 minimum balance fee can be imposed if the customer does not maintain an average daily balance of $1000, have an average daily balance of $10,000 OR qualify and participate in our HERO, MVP, Student Checking or BRAVO programs.
  23. 38. Consumer credit card offering reward points based on how much you spend that can be redeemed through elan for cash, gift cards, and merchandise or travel points.
  24. 39. A low interest line of credit using a home’s equity as collateral. Can be used for just about anything though is commonly used for home improvement projects.
Down
  1. 1. If a customer is between the ages of 14 and 26 and enrolled in school they are eligible for this program. Perks of this program include; no fee ATM transactions, free overdraft protection transfers, free foreign currency exchanges, and eligibility for a College Reward Credit Card.
  2. 4. Standard non interest bearing checking account.
  3. 5. this type of account has a set rate and term for which it earns that rate, once the account reaches its maturity date the customer has a 7 day grace period to withdraw, renew or transfer the funds. If the customer does nothing the account with automatically renew for whatever our current shortest term offer is.
  4. 6. Offers products and services that are NOT FDIC insured. Must be licensed to discuss these products in detail. While we cannot go into detail about the specifics of products such as long term disability insurance, care insurance, annuities, stocks and other investments, we can gage interest for these types of products and inform the customer that this part of our company offers them.
  5. 9. Consumer credit card designed for those who like cash rewards. Allows the consumer to choose between categories for their cash back rate (choose 2 categories that earn 5% cash back and 1 category to earn 1% cash back), consumers can change their category choices at before the start of each quarter.
  6. 12. Credit Card we offer to businesses that focuses on rewards and gives the business flexibility on what categories earn the most points by tracking spending and automatically accessing their top
  7. 13. Digital banking feature that allows customers to track and pay their bills from the WSB portal, in which WSB send the company a check that then pulls from the customer’s account. This method of paying bills through the digital banking platform uses a physical check sent by WSB drawn off the customer’s account and allows an automatic payment option.
  8. 14. Extra security to prevent nonpayment and negative balances by linking one account to another. This service kicks in to prevent an account from going negative so long as there are funds to cover a transaction in a linked account. When this type of transaction occurs it carries a $10 fee.
  9. 15. Checking account designed for small businesses with relatively low volume. This is a non-interest bearing account with a limit of 150 total debit and deposit items per month before a 0.35/item fee is assessed. To avoid the $15 minimum balance fee in this business account, customer must maintain a daily balance of $200 or an average daily balance of $500.
  10. 16. Useful tool for customers who often spilt restaurant checks and similar costs with friends, allowing our customer to pay back their friends regardless of where that friend banks.
  11. 18. Card options that do not require a credit check and are prepaid, and loaded in branch through the mysimplexes portal. WSB offers a variety of these included the standard prepaid, reloadable, and travel versions; loading fee varies though the standard base fee is $3.
  12. 23. This program is offered to our senior citizen customers, customers are automatically enrolled when they turn 55. Perks of this program include free personal checks, special mail offers, personalized invitations to financial seminars, free faxes and photocopies, and we often waive the official check fee.
  13. 26. This interest bearing checking account is designed for businesses with higher balances and higher volumes. Transaction limits are 500 total debits and deposit items per month before a 0.25/item fee is assessed. This account is also compatible with merchant check capture. To avoid the $25 minimum balance fee in this business account, customer must maintain an average daily balance of $10,000 or have a consolidated balance of $25,000 across all their deposit accounts.
  14. 29. Program in which using you WSB debit card on qualifying purchases (gas, grocery etc) accrues points that can be redeemed for gift cards, prize drawings and merchandise.
  15. 31. A real time option for WSB customers to transfers funds to each other without the need to be on each other’s accounts. Useful for family members who would like to move money between the family in real-time.
  16. 36. Secure form of funds considered as good as cash, this item usually has an institution posed limit, ours is $1000.00.