Product Knowledge

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Across
  1. 3. extending a customers life cycle
  2. 6. internet and tv plan
  3. 8. required to make at least 2
  4. 9. 400/20 or 300/20
  5. 12. plan with no local channels
  6. 14. system used to start, change, transfer services
  7. 15. Basic TV code
  8. 16. Showtime code
  9. 17. rate another name for standard rate
  10. 19. Standard Rate Chart
Down
  1. 1. Knowledge based website
  2. 2. the last retention offer
  3. 3. device that is no longer compatible with spectrum tv app
  4. 4. app used to activate mobile services
  5. 5. device that can be used to access spectrum app
  6. 7. disconnecting tool
  7. 8. lowest internet package
  8. 10. Gig Install code
  9. 11. starting point retention offer
  10. 13. middle internet package
  11. 15. Cable is king
  12. 18. plan where cust chooses 10 channels