Professional Communication

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Across
  1. 2. How the message is sent (ex: email, phone call, face to face)
  2. 9. Writing that is used to share information
  3. 10. Nonverbal language including eye contact, posture, facial expressions
  4. 12. Plan, Profile, and __________ are the 3 P's
  5. 13. The person sending the message
  6. 14. The process of going with the crowd/ peer pressure
  7. 16. A persuasive strategy that appeals to the credibility of the author
  8. 17. A type of business structure that has very few levels
Down
  1. 1. The person receiving the message
  2. 3. When communication flows from lower levels to higher levels in a business
  3. 4. How the receiver processes what is being said
  4. 5. Anything that interferes with communication
  5. 6. A persuasive strategy that deals with using logic, data, and facts
  6. 7. When communication flows from higher levels to lower levels in a business
  7. 8. A type of business structure that has lots of levels
  8. 11. A persuasive strategy that appeals to the emotion of the reader
  9. 15. The response from the receiver to the sender