Professional Communication Final Review Page 4

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Across
  1. 1. Conflict within yourself is called ______ conflict
  2. 5. how we see things is called our _______
  3. 6. The tone that is direct, but tactful; considers location, timing, intensity, solves problems
  4. 8. Conflict with one person is called ______ conflict
  5. 9. conflict that occurs when the desired action is against company policy is called ______ conflict
  6. 11. When the enviorment causes conflict to occur is called ______ conflict
  7. 13. Faire A leader that sits back and lets the group figure things out; “hands-off” approach; Members may not even know who the leader is, leader gives broad visions and expects them to figure it out
  8. 14. Research states that Fidgeting and touching your face usually indicates you are _______ or nervous
Down
  1. 2. a leader that makes all decisions; gives orders, controls all activities; has little concern for group consensus
  2. 3. The tone that has a My way or the highway; win at all costs
  3. 4. The tone that doesn’t talk much; backs down; Hard to read, agrees to any task assigned
  4. 7. Means a conflict is addressed and the problem is solved
  5. 10. A leader that motivates followers to participate in decision-making in an effort to get Majority to agree
  6. 12. Effective communication cannot happen w/o a basic understanding of the ________ you are targeting