Professional Relationships and Know your client market

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Across
  1. 2. Establish and maintain a positive rapport with your _____
  2. 4. If you have extra time you should help your _____
  3. 6. Relevant client attributes and characteristics combined with the financial value of a client is referred to as the
  4. 10. The average amount spent on services and retail by a salon client during one visit
  5. 12. Turning a $30 ticket into a $40 ticket
  6. 13. Composite of market statistics used to identify the general characteristics of individuals within that market
  7. 14. This should be shared with your teammates
Down
  1. 1. This flourishes when blending of personal and business goals occurs
  2. 3. Number of people an unhappy client tells about the service
  3. 5. Selling products for the client to use at home
  4. 7. Show a desire to _____
  5. 8. Process that gives you access to people and resources within the industry
  6. 9. Education + Skill + Confidence
  7. 11. Number of people a happy client tells about the service