Professional Services - Communication Crossword

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Across
  1. 2. Non-verbal: Smiling
  2. 6. What Type of Communication?: Face-to face conversation
  3. 9. The process of recovering from a poor customer service experience and regaining customer loyalty
  4. 10. _________ service can assist you in solving problems
  5. 11. The tone of voice, rate, volume of speech, and stress placed on words
Down
  1. 1. Non-Verbal: Crossing your arms
  2. 3. __________ service will escalate the problem
  3. 4. Method of communication ex.face to face, phone,fax, email
  4. 5. Conveying and exchanging messages without the use of spoken words
  5. 7. This form of non-verbal communication is particularly important for people who have hearing loss
  6. 8. Nodding or shaking your head is an example of a _________
  7. 12. Incompatible and opposing views between individuals, organizations and groups