Professionalism

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Across
  1. 6. flip flops and t shirts at work are ______ to wear
  2. 7. _____ America first with pride in every action
  3. 9. By _______ the member’s emotions and experience first, you can decrease tension and create space for a productive conversation.
  4. 10. What we follow at AFCU with our choice of clothing
  5. 11. When a Member comes to you with a problem, you want to ______ to their questions
  6. 13. _____ conversations lead to better outcomes, fewer misunderstandings, and members who feel confident in decisions theyre making
  7. 14. It is important to _____ Clearly, courteously, and confidently whether in person, online, or over the phone
Down
  1. 1. It is good to ______ members when they come into the branch
  2. 2. We _____ others how we want to be treated
  3. 3. it is important to take ownership of your ______
  4. 4. we should have ____ representing America First
  5. 5. ______ isn’t just about solving the problem, it’s about ownership, follow-through, and reliability.
  6. 7. Be ____ And follow through on commitments
  7. 8. the competence or skill expected of a professional.
  8. 12. Always _____ Respect, integrity, and accountability in every member interaction