Professionalism

3. Be _______ by honoring commitments, following through on tasks, and communitcating procativly when challenges arise.
5. Present empathy and ______ by being an active listener.
7. Assume positive intent and seek to understand another person's _______ before reacting or responding.
8. Be comfortable giving and receiving _________ criticism to better yourself and the bank.
10. Make a conscious effort to contribute _______ to the customer and employee experience.

1. Maintain _________ and handle customer, employee, and bank information with care and discretion.
2. Support a ___________ work environment by sharing inofrmation, offering assistance, and recognizing that each dept. contributes to the customer experience.
4. Be respectful of others' time by responding to emails, messages, and requests in a timely and _________ manner.
6. Take responsibility for your actions to support a culture of ________.
9. Greet customers and coworkers with a ______ in person and over the phone.