Provalus - Customer Service

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Across
  1. 2. The best company to work for.
  2. 5. Clear, concise and ________?
  3. 10. This is essential to making sure you complete all assignments daily.
  4. 12. Trying to understand the emotions of the caller.
  5. 13. what type of questions allow you to gather more information?
  6. 15. Collaborative program used to share files.
  7. 16. Announced transfer.
  8. 17. Unnanounced transfer.
Down
  1. 1. The act of working together to achieve a common goal.
  2. 3. Attention and reflection are examples of this.
  3. 4. This person knows the most about a specific subject.
  4. 6. Skills you teach yourself.
  5. 7. This shows that your listening skills are underdeveloped.
  6. 8. Skills that are taught in a classroom setting.
  7. 9. The is noted on the ticket as the final fix.
  8. 11. These devices connect to the computer through external ports.
  9. 14. Provalus' messaging platform.