Provider Bias, Health Literacy, Communication and Conflict

3. A method used by health professionals to have the patient reword their care and report it back to their provider.
7. Low levels of health literacy can be wrongly identified as (blank)
9. Awareness that physicians have to patient cues, expectations and nuances of interactions while recognizing misunderstandings due to cultural differences.
12. Of Americans read at an eighth grade level, while health care is given at a college reading level
13. A quick and accurate bilingual screening test for general health literacy, done by having the patient read an ice cream label and answer questions.
14. Patterns of human behavior that are part of a racial, ethnic, religious, or social group

1. Knowledge about (blank) cultural issues draws attention to the importance of educating health professionals on an individual basis, rather than on group characteristics.
2. A health education item formatted like comic book to educate patients on components of their care.
4. When a minority group define their identity in ways that distinguish it from the majority group and begin to no longer put effort into this area.
5. The ability to read, understand, and act on medical information
6. The aptness to individualize communication to the needs and characteristics of a patient by a health care professional
8. Cultural (blank) is an acknowledgement and incorporation of the importance of culture by health care professionals
10. Communication (blank) is the ability of physician to produce culturally appropriate communication behavior
11. Stereotype (blank) occur when cues in the environment form negative associations with a group's status, triggering physiological and psychological processes detrimental to patients.