Providing the Ultimate Customer Experience

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Across
  1. 2. We can achieve the Ultimate Customer Experience by exceeding ________.
  2. 5. A seamless customer journey enhances the Ultimate Customer __________.
  3. 6. Empathy is important for the issue __________ stage.
  4. 7. The CX ________ is a key resource for learning more about each touchpoint of the journey stages.
  5. 8. Which stage is ongoing and allows you to connect with a client?
  6. 10. During which stage does the customer negotiate pricing and discuss payment options?
Down
  1. 1. What is the name of the Ultimate Online Resource containing the Customer Journey Map?
  2. 3. During which stage does the customer research BMW or visit a Center?
  3. 4. During which stage does the customer come in for routine maintenance?
  4. 9. Ensure a seamless experience, be sure to time respect your customer's ______.