PSE Crossword

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Across
  1. 3. You need to overcome these
  2. 4. Reinforce this to overcome objections
  3. 6. Reinforce this after the sale
  4. 7. Must earn this
  5. 8. After the sale, explains how to maintain these
  6. 10. Cross-sell multiple policies for a discount
  7. 13. Draws a connection between needs
  8. 14. What the customer can expect
Down
  1. 1. Accurately identify needs by doing this
  2. 2. A type of listening
  3. 5. Demonstrates this to see what's important
  4. 9. Type of questions to identify assets and gaps
  5. 10. You want to earn this
  6. 11. Reinforce the reason for the call
  7. 12. Capitalizes on opportunities and assumes what