PSM Review Chapters 1&2

12345678
Across
  1. 4. The people we work with thought our organization.
  2. 5. Lifestyles, modes of living, needs, motives attitude.
  3. 6. Characteristics about a company such as how many employees, hours of operation and so on.
  4. 8. OUr personal vision of the result that will come from our experience.
Down
  1. 1. The customer we do business with outside our organization.
  2. 2. Anything we do for the customer that enhances the customer experience.
  3. 3. Characteristics like age, income, marital status, education.
  4. 7. The way that we see something based on our experience.