PTS Chpt 1-4

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Across
  1. 2. In a Chinese restaurant, diners use this to eat. Chpt4
  2. 3. A ______ dining restaurant is a restaurant that serves moderately-priced food in a casual atmosphere. Chpt3
  3. 6. A service staff must present a ____ appearance that reflects the image of a clean and neat service staff. Chpt2
  4. 8. To have good hygiene you must shower at least _____ a day. Chpt2
  5. 9. When folding napkins, always make sure that your hands are ____.
  6. 11. Plates, dishes, cups, and other similar items, especially the ones made of earthenware. Chpt4
  7. 14. The ________ Kitchen is used when practical sessions for cooking are done with the students. Chpt1
  8. 15. ___________ breakfast - is a light breakfast, typically consisting of coffee and bread rolls with butter and jam. Chpt3
  9. 16. ________ is served during 6.30am to 10.30am. Chpt3
  10. 19. ______ _______in workplace refer to unsafe conditions that can cause injury, illness or death. Chpt1
  11. 21. ____ ___________ restaurants are full service restaurants, with valet service and well- groomed servers in elegant uniforms who will help you to your seats. Chpt3
  12. 23. This is usually a sweet course or dish, such as fruits, ice cream, or pastry, served at the end of a meal. Chpt3
  13. 24. Set menu have a _____ price. Chpt4
  14. 25. To have positive attitude at work you must display ________ body language, gestures and greetings. Chpt2
  15. 27. The word used in a restaurant refering to the table setting for a person. Chpt4
Down
  1. 1. Maintain a comfortable ________ with your guests. Excuse yourself when you need to lean forward to carry out certain task. Chpt2
  2. 4. Make sure the kitchen floor is always dry and free from ______. No running or playingin the Training Rooms. Chpt1
  3. 5. Cutlery used for main fish/seafood courses such as Fish and Chips, Salmon fillet, etc. Chpt4
  4. 7. It is important for service staff to maintain a professional image through good _______. Chpt2
  5. 10. ___________ your guests with a warm smile when they are about 10 feet away and welcome and greet the guests when they are about 5 feet from you. Chpt2
  6. 12. In the ___ _____ menu, the customers are free to choose from the whole available menu. Chpt4
  7. 13. A training restaurant in crest where students practise their Hospitality skills. Chpt1
  8. 17. Good customer service will create a good dining ________ resulting in guests coming back to dine in the restaurant. Chpt2
  9. 18. ______ is served during 11am to 3pm. Chpt3
  10. 20. This is a food or drink served before a meal to stimulate the appetite; typically they come in small portions. Some examples are salads, soups, fried spring rolls, cold cuts and many others. Chpt3
  11. 22. Always exceed guest’s expectation by going that extra ____. Chpt2
  12. 26. To have good hygiene you must keep your fingernails clean and _______. Chpt2