Public Assistance

2. The person responsible for overseeing the administrative staff and their tasks.
4. A member of a state or nation who often requests public services.
5. A structured set of digital records organized and maintained in a computer system.
7. The action of converting physical paper records into electronic formats.
9. An established, step-by-step, or official way of doing a specific task.
11. The hardware device used to create digital images of physical papers.
13. A room or building where administrative and professional duties are performed.
16. To put a new plan, system, or software into action.
18. A central location or space where documents and records are safely stored.
19. A handwritten or digital mark that validates and authorizes a document.
20. A formal message or alert informing someone about a process update.

1. An official document proving a fact, qualification, or achievement.
3. Strict rules or directives made by an authority regarding how to manage records.
6. A folder, cabinet, or digital space where information is systematically stored.
8. A collection of historical documents or the physical place where they are kept.
10. An official list, log, or record book of incoming and outgoing correspondence.
12. Raw facts, statistics, or information collected for reference or analysis.
14. A formal petition or demand asking for specific information or a document.
15. To teach staff members how to properly use a new system or process.
17. The system of rules that a country or community recognizes as binding.