Pull Call Request Crossword

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Across
  1. 3. Another word for calls being recorded
  2. 5. Once the Pull Call is worked these are emailed to you
  3. 7. The only way we can put in for a Pull Call
  4. 8. Customer service through online messages
  5. 10. A copy made of a call
Down
  1. 1. The printed version of conversation with ClickToChat
  2. 2. The assistance provided to our insureds
  3. 4. When a customer's needs are not met according to them and they need to speak with someone else
  4. 6. The specific type of request required if a customer wants their call reviewed
  5. 9. A verbal exchange or discussion