PURPOSIVE COMMUNICATION

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Across
  1. 3. In Japan, which gesture is used to apologize or show humility?
  2. 9. It has a system of rules, sound system and vocabulary.
  3. 10. Gender neutral word for firemen
  4. 11. This word is used in replace of a chairwoman.
  5. 12. It means a regular customer
Down
  1. 1. Defined as the exchange of ideas
  2. 2. It means communication within self
  3. 4. Gender neutral word for manpower
  4. 5. In which country is making the "OK" sign by forming a circle with the thumb and index finger considered offensive?
  5. 6. It is a type of communication where it involves using electronic media.
  6. 7. A form of discrimination against a person or persons of a different race
  7. 8. It is a type of communication when one uses maps or graphs.