Put Some Respect on My Vax Skills

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Across
  1. 5. type of caller who just won't accept "no"
  2. 6. ____finder authorized website used to locate providers locations that offer vaccines
  3. 8. 211 is used for this types of calls
  4. 10. you must receive this type of confirmation to text
  5. 12. document the caller's intent here in CRM
  6. 13. agents are not allowed to offer these types of advice
  7. 14. agents that can schedule appointments at select locations
  8. 16. refer them here if the customer has no internet
  9. 18. silence is golden but not this type
  10. 20. special PR for these type of "special" callers
  11. 21. offering this type of opinion is a no-no
  12. 23. Verify caller ____ for vax locations
  13. 25. caller who is skeptical about taking the shot may have vaccine __________
  14. 27. type of site offering vaccine appointments
  15. 28. PR text labelled this color is optional and can be skipped
  16. 29. direct isolated seniors w/no support here
  17. 30. tell ask tell before you do this
Down
  1. 1. One shot
  2. 2. check in every ____ ____ for more time
  3. 3. this government agency handles disasters and vaccines usually in at mass locations
  4. 4. Rapper UNK famous song directs customers to these type of vaccine locations
  5. 7. total number of seconds you can wait with no response from caller
  6. 9. listen for background noises w/this type of call
  7. 11. required to truly understand the caller's needs
  8. 15. refer them here for state specific questions___ _____ _____(3 words abbreviated)
  9. 17. agents that handle Spanish speaking clients
  10. 19. type of customer service that goes above and beyond
  11. 22. agents should never do this on a call/callers can but you can't
  12. 24. type question used to gain more information
  13. 26. agents cannot disclose personal info for this reason