PUZZLE 16

12345678910
Across
  1. 2. The right to give orders and make decisions.
  2. 5. The exchange of information between people.
  3. 6. A group of people working towards a common goal.
  4. 8. A general rule used for making decisions.
  5. 9. A long-term plan for achieving objectives.
Down
  1. 1. The process of observing and guiding employees.
  2. 3. The duty to complete an assigned task.
  3. 4. A person who manages the work of an organisation.
  4. 7. The process of checking actual performance.
  5. 10. A result that an organisation wants to achieve.