Puzzle Petals

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Across
  1. 1. marketing for social welfare
  2. 4. Part of holistic marketing, ensuring employees are customer focused
  3. 7. Customer-centered, sense-and-respond philosophy
  4. 8. Include age, gender, population size
  5. 9. and intagible product that satisfies needs
  6. 12. One of the utilities created when goods are stored
  7. 13. Extended marketing mix includes______evidence
  8. 14. Goods buyers dont normally think of buying
  9. 15. Communication element of 4Ps
  10. 17. A factor influencing buyer behaviour,includes norms and values
  11. 18. A process of creating superior value through activties
Down
  1. 2. The process of dividing markets into groups
  2. 3. Customer database analysis often use this
  3. 5. A market existing beyond physical boundaries
  4. 6. Philosophy focusing on efficiency and low cost production
  5. 10. Long-term focus on building customer and partner ties
  6. 11. The "P" referring delivery channels
  7. 16. meeting the needs profitable