PUZZLED???

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Across
  1. 2. Dial to get 24/7 excellent customer support
  2. 7. This is the most important customer service skill.
  3. 8. Today we have gathered because of this initiative.
Down
  1. 1. Crazy generous
  2. 3. Do you have friends, family, business colleagues or customers in a particular city where you don’t live? Simply add this and give them a local number to call you!
  3. 4. This word is also called as cross-selling which is offering a customer additional products or services
  4. 5. The people you serve each day.
  5. 6. With this Vonage feature, you can have your incoming calls ring up to five additional phone numbers, so you'll never have to miss a call.
  6. 9. When speaking with customers, you should vary the _____of your voice.