Q4 L&R Crossword Puzzle

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Across
  1. 2. ______ should be provided at the start of the call. "I'd be happy to help you!"
  2. 5. Policy number ending in "4" (2 words)
  3. 6. ability to understand and be aware of the feelings and thoughts of others. Top Customer Service behavior
  4. 7. Policy number ending in "8" (2 words)
  5. 9. product generally less expensive to convert to
  6. 10. Policy number ending in "3" (2 words)
Down
  1. 1. Distinctive Service pillar, delivering the service completely and accurately
  2. 3. Customers who rate us a 9-10 based on their likelihood to recommend us to friends or family
  3. 4. Company recognition portal on HoraceScope
  4. 5. Last day of the year to submit for RMD or WD to happen within calendar year
  5. 8. process of duplicating an existing contract to accept a different source of money