Q4 P&C Crossword

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Across
  1. 2. Customers who rate us as a 9-10 based on their likelihood to recommend us to friends or family
  2. 6. why legal verification updates were made
  3. 7. ability to understand and be aware of the feelings and thoughts of other people. Top Customer Service behavior.
  4. 9. The Mailbox Router requires _____ digit policy number excluding the state code for timely processing of Property documents.
  5. 10. How we obtain customer feedback
  6. 13. rate revision taking place on 12/16/2022 with emphasis on Emergency Road Service updates
  7. 14. Refers to the ability of a company or product to keep its customers over a specified period of time
Down
  1. 1. Company recognition portal on HoraceScope
  2. 3. Distinctive Service Pillar, providing visibility throughout the process that informs the customer about the progress
  3. 4. Distinctive Service pillar - delivering the service completely and accurately
  4. 5. ______ should be provided at the start of the call. "I would be happy to help you!"
  5. 8. what program do you use to submit New Agent Change requests?
  6. 11. ______ four digits of SSN#, First and Last Name, DOB, Address, Phone #, Email Address, and verification question are required to legally verify customers.
  7. 12. a new address must be obtained when removing a ______ driver