QA

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Across
  1. 3. BENESTAR
  2. 5. FOR OTP WE MUST CONFIRM DOB AND
  3. 7. CAPTURING NOTES WHEN PCC IS DOWN
  4. 8. RECORDING CUSTOMERS DISSATISFACTIONS
  5. 10. INFO ABOUT CUST HSHIP ASSISTANCE
  6. 13. EXPRESSING DISSATISFACTION ABOUT THE BANK
  7. 14. IDENTIFYING INTERNAL STAFF
  8. 16. UNDERSTANDING CUSTOMERS SITUATION
  9. 17. C ADV DIDNT RECIEVE LETTER WHAT TRIGGER IS THIS
Down
  1. 1. C MENTIONS THEY HAVE AN INJURY
  2. 2. CUSTOMER NO LONGER REQUIRES ASSISTANCE
  3. 4. POS UMI UNABLE TO BAUTD UNDER 120 DPD
  4. 6. MUST BE RECORDED FOR EVERY CONVO
  5. 7. IF LETTER HAS NOT BEEN ISSUED
  6. 9. PROPERTY SECURITY IN CAP
  7. 11. INTEREST ONLY EXPIRY
  8. 12. INSURANCE
  9. 15. DELINQUENCY