QA

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Across
  1. 4. ____should not contain full mail chain; only relevant information should present.
  2. 7. If there was an old one already created and not yet fully closed (resolved can still be reopened).
  3. 9. These comments must be added when ticket changes status.
  4. 10. Summarized incident cause or solution is provided.
  5. 12. If ____ error occurs in WUPOS, ____ business application must be chosen.
  6. 13. Middle East + Pakistan & Afganistan.
  7. 14. Caller ID
  8. 15. QA passing score.
Down
  1. 1. Only if there is No Agent Id, No ROM, No MTCN and no way to identify the country, it is ok to leave this field unselected.
  2. 2. Logs, screenshots are examples of this.
  3. 3. ____should be set according to the impact of the issue.
  4. 5. AU635
  5. 6. If ____ is breached by other team or ticketing system failure, it is not considered assignee’s failure.
  6. 8. if the ____ article indicates to check Defrauder, evaluate must check Defrauder.
  7. 11. Tool to check WUPOS login issues.