QA - Calibrations of Quality Assurance

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Across
  1. 2. To broaden the search you can select a ___________.
  2. 3. Where the customer is in the buying process.
  3. 6. This is the QA "_____".
  4. 8. A remark, statement, or comment based on something one has seen, heard or noticed.
  5. 10. When you want to find a specific interactions it's best to use this type of search.
  6. 13. We have these types of meetings to ensure we're all aligned properly.
  7. 14. In this field the appropriate response will always be NA.
  8. 16. In this area you can select a specific call or chat from a specific agent once the search is complete.
  9. 17. What was used to give us this QA Training?
  10. 20. What is the system we use to get the interactions we review?
  11. 21. What type of interaction is text based?
  12. 22. For calls you would use this ID to select a specific call in Quick Search.
Down
  1. 1. What do we use to create and execute our evaluations?
  2. 2. This is used to find out what product is best suited for your customer.
  3. 4. Our evaluations are based solely on this.
  4. 5. An abreviation used to express the offer of anything that doesn't come inside the box.
  5. 7. This Segment only applies if the institution is requesting the order.
  6. 9. To find a chat or call you have to _____ for it.
  7. 11. It's best to always select a call or chat around 25 minutes to complete your _____.
  8. 12. Use this ID to quick search for a specific chat.
  9. 14. We select Call or Chat as Search _____ on the system we used to get our interactions.
  10. 15. Retail calls fall under this category.
  11. 18. When selecting this option you are offered more selections to narrow your range of search.
  12. 19. This customer wanted something "____" for their wrist.