QLINK

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Across
  1. 3. Customer In what tab of the portal can you edit the shipping address?
  2. 5. Holidays or Pending enrollment in Lifeline or ACP benefit can cause shipping to be...
  3. 7. In what tab of the portal can you see what service is the customer enrolled in?
  4. 8. In what tab of the portal can you see the ICCID?
  5. 10. What type of SIM could you recommend besides Pysical SIM?
Down
  1. 1. New Phones comes with how many of warranty?
  2. 2. RENEWED devices come with how many of warranty?
  3. 4. Mobile If the Caller ID displays "Pre-Paid," the caller is a...
  4. 6. What is one of the ways customers can get a confirmation besides SMS?
  5. 8. a Ticket The customer must call in within 45 days of the package delivery. If the package was delivered and not received and the customer failed to contact QLW/HM within 45, what we shouldn't do?
  6. 9. You would open a call using what script, in case a customer contacts you without having set up a security PIN?