Quality

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Across
  1. 3. HIgh customer _____ is a benefit of greater quality
  2. 4. A_______ is another expectation
  3. 5. P______ is a customer expectation
  4. 8. Customer ________ is another benefit of greater quality
  5. 10. image B___ ___ is an example of an intangible measure of quality
  6. 12. Test A product passes this when it meets all of the customer needs and expectations
  7. 13. A product is of good quality if it meets the needs and _______ of customers
  8. 14. of ownership C__ __ _____ is another example of a tangible measure of quality
Down
  1. 1. purchase R____ _____ . This is third benefit of greater quality
  2. 2. R________ is an example of a tangible measure of quality
  3. 6. Customer _______ is the final benefit of greater quality.
  4. 7. Lower ______ costs are a fourth benefit of greater quality
  5. 9. Lost _______ are a cost of poor quality
  6. 11. Reputation M____ ______ is another example of an intangible measure of quality