Quality Crossword Puzzle

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Across
  1. 2. positive bond formed between a brand and its users during service interactions.
  2. 5. including all pertinent information on an account
  3. 8. doing your best to fully to prevent repeat customer inquiries
  4. 9. sharing in customer’s excitement or disappointment
Down
  1. 1. information to be provided if resolution cannot be achieved immediately
  2. 3. listening Be patient, allowing the customer to speak without interruptions
  3. 4. Interacting in a friendly, professional, and positive manner that matches her style
  4. 6. control efficiently guiding the call
  5. 7. Express regret for any disappointment or negative experience