Quality - Crossword Puzzle

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Across
  1. 2. Thank you for calling BSWH
  2. 3. Please ______ while I reach out to our clinic
  3. 5. KB
  4. 7. I can help with your appointment
  5. 9. Contact Center Software (coming soon)
  6. 12. Family with permission to schedule
  7. 15. Patient Portal
  8. 18. Name, DOB, Address, Phone number
  9. 19. I am sorry you are not feeling well
  10. 20. Office or Video,Clinic,acute,non acute, department
Down
  1. 1. Message to clinic
  2. 4. Medication team
  3. 6. Please stay on the line for a one question
  4. 8. Good morning Ms. Smith
  5. 10. How can I ____ you?
  6. 11. Customer Relationship Management
  7. 13. Nurse escalation
  8. 14. .ccintake
  9. 16. Team Leader
  10. 17. I am calling for my Mom