Quality in Harmony

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Across
  1. 4. statement of expectation (we all have them,9)
  2. 6. Anyone for whom an organization provides goods or services (8)
  3. 8. Science that deals with the collection,classification, analysis, and interpretation of numerical facts or data
  4. 9. Critical management skill, ability to motivate people toward a common goal (10)
  5. 11. The area under study (10)
  6. 12. Healthcare effectiveness data information set (QM is busy during this season)
  7. 13. body of facts; information (4)
  8. 14. ------- is doing it right when no one is looking (see poster in UM/QM break room, 7)
  9. 15. Creative process performed by group to generate ideas (13)
  10. 18. National Committee for quality ---------
  11. 19. Plan do check act (PI cycle)
  12. 21. State health insurance safety net (8)
  13. 22. Person certified in quality (Blue ribbon in Gary’s office, 4)
  14. 23. Systematic series of actions directed to an outcome (7)
  15. 24. Statement of intent (Practice must follow this(6)
Down
  1. 1. Agency for Health care administration (acronym, 4)
  2. 2. Exposure to the possibility of loss, injury, or other adverse or unwelcome circumstance (4)
  3. 3. Number of times a specified event occurs (9)
  4. 5. Together everyone achieves more (acronym, 4)
  5. 7. A person or group that has an investment, share, or interest in something (11)
  6. 10. pastry used to display data (8)
  7. 12. Health Insurance Portability and Accountability Act (acronym, 5)
  8. 15. Comparing one organization's performance to another (12)
  9. 16. President’s healthcare
  10. 17. recommended or suggested procedure (9)
  11. 18. Accreditation body for ambulatory healthcare (HCD was accredited by them, 5)
  12. 20. Person covered by health plan (6)
  13. 24. Performance Improvement project (acronym,4)