Quality Kingdom

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Across
  1. 3. Term for a performance requirement, usually numeric (can be internal or external)
  2. 5. Type of audit required to obtain or maintain ISO certification
  3. 8. Information or service we are contractually obligated to provide to our external customer; usually associated with a deadline
  4. 9. Website where the NCI quality policy, quality objectives, and quality procedures are posted
  5. 11. An assessment of the work we do against a standard
  6. 12. AdvanceMed's primary external customer
  7. 14. Adjective for a product or service that does not meet one or more customer requirements
Down
  1. 1. Number of NCI Quality Objectives
  2. 2. A type of action to address a nonconformity or a customer complaint
  3. 4. Abbreviation type of assessment CMS conducts of our performance, by contract
  4. 6. Term for another person or department that relies on the output of your work to do their job (2 words)
  5. 7. Abbreviation for the system we use to log corrective actions, preventive actions, and process improvements
  6. 10. NCI is committed to ensuring customer satisfaction and to meeting all ____________ contained in our contracts
  7. 12. As a ZPIC and UPIC, AdvanceMed is required to be ISO-_________
  8. 13. Abbreviation for a work instruction that is maintained in a secure location and has an approval process and revision history