Quality Kingdom

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Across
  1. 3. Abbreviation for a work instruction that is maintained in a secure location and has an approval process and revision history
  2. 5. A type of action to address a nonconformity or customer complaint
  3. 7. Number of NCI Quality Objectives
  4. 8. Information or service we are contractually obligated to provide to our external customer; usually associated with a deadline
  5. 10. Website where the NCI quality policy, quality objectives, and quality procedures are posted
  6. 12. Term for another person or department that relies on the output of your work to do their job (2 words)
  7. 14. AdvanceMed's primary external customer
Down
  1. 1. As a ZPIC, UPIC, and CERT contractor, AdvanceMed is required to be ISO-_________
  2. 2. Adjective for a product or service that does not meet one or more customer requirements
  3. 4. NCI is committed to ensuring customer satisfaction and to meeting all ____________ contained in our contracts
  4. 6. An assessment of the work we do against a standard
  5. 9. Type of audit required to obtain or maintain ISO certification
  6. 11. Abbreviation for the system we use to log corrective actions, preventive actions, and process improvements
  7. 13. Term for a performance requirement, usually numeric