Quality Management

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Across
  1. 4. The term “Trilogy” is associated with which quality guru
  2. 8. design, job success criteria,job specification
  3. 10. Pay and reward
  4. 11. Perfection Consistency Eliminating waste
Down
  1. 1. Kaizen Institute Consulting group
  2. 2. identify any possible failures in them before they occure
  3. 3. set of metrices related to phases of product plan
  4. 5. model of customer satisfaction
  5. 6. 14 steps to quality improvement
  6. 7. On the job and off job
  7. 9. application screening, conduct of tests
  8. 10. Factors affecting customer satisfaction