Quality Management

2. A type of histogram aiding in the identification and prioritization of problem areas.
5. Ensuring that delivered products meet established requirements and are suitable for their intended use.
6. A comprehensive system for achieving, sustaining, and maximizing business success through a deep understanding of customer needs.
8. The ease with which maintenance tasks can be performed on a product.
10. The extent to which a system fulfills its intended purpose.
12. How well a product or service performs the customer’s intended use
13. A framework aiding organizations in improving their processes and systems.
14. Unique characteristics of a product that appeal to users.

1. Activities undertaken to rectify rejected items and align them with product requirements, specifications, or stakeholder expectations.
3. Utilizing a technique to gather and assess data, sometimes referred to as a tally sheet or checklist.
4. A diagram that traces complaints about quality problems back to the responsible production operations to help find the root cause
7. A structured evaluation of specific quality management practices aimed at identifying insights and lessons learned to enhance performance in current or future projects.
9. An approach for improving quality that involves evaluating processes to maximize customer value while minimizing waste
11. Any occurrence where a product or service fails to meet the expectations or requirements of the customer.